We understand that sometimes preferences change, but our return policy is designed to ensure fairness and transparency. Please note that returns for a change of mind will not be accepted. We encourage customers to thoroughly review product details, specifications, and sizing information before making a purchase.
Accepted Returns
We will gladly accept returns for items that are damaged, defective, or incorrect. If you receive a product that falls into any of these categories, please contact our sales team within 24 hours from the delivery date.
Return Process
- Contact our sales team at sales@rebel.lk within 24 hours of receiving the item to initiate the return process.
- Provide detailed information about the issue, including order number as subject, product name, and a clear description of the problem.
- Our sales team will guide you through the necessary steps for returning the item.
Conditions for Acceptable Returns
- The item must be in its original packaging.
- All original tags, labels, and accessories must be intact and undamaged.
- The product must not show signs of use or wear.
Refund/Replacement
Upon receiving and inspecting the returned item, we will process either a refund or a replacement, as per product availability.
Exceptions
Please note that certain products, such as personalized or custom items, are exempt from our standard return policy. These items will be clearly fall under non-returnable category.
Cancellation Policy
We regret to inform you that once an order is placed on our e-commerce website, cancellations are not accepted, and no refunds will be issued. We strive to process orders efficiently to ensure timely delivery, and as a result, cancellations are not feasible once the order is confirmed. We encourage customers to review their orders carefully before completing the purchase.
In the event of any unforeseen circumstances or issues related to the order, please contact our sales team at sales@rebel.lk for further assistance. We appreciate your understanding and cooperation.
Contact Information
If you have any questions or concerns about our return policy, please contact our sales team at sales@rebel.lk
Thank you for shopping with us!
