At Rebel.lk, we are committed to providing efficient and reliable shipping services for our customers. Please review our shipping policy to understand the terms and conditions related to the shipment of your orders.
Order Processing Time
a. Processing Time: Orders are typically processed within 1-3 business days after payment confirmation. During high-volume periods, processing times may be slightly longer.
b. Order Verification: Please ensure that the shipping address and contact details provided during checkout are accurate. We reserve the right to verify orders for security purposes, which may result in delays.
Shipping Methods and Costs
a. Shipping Options: We offer several shipping options based on your location and preferences. The available shipping methods will be displayed during the checkout process.
b. Shipping Costs: Shipping costs are calculated based on the selected shipping method, destination, and the total weight of the package. The shipping cost will be displayed at checkout before you complete your order.
Estimated Delivery Time
a. Delivery Timeframe: The estimated delivery time varies depending on the shipping method selected and the destination. Please note that delivery times are estimated and not guaranteed. Delays may occur due to unforeseen circumstances or issues beyond our control.
b. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking details. Use this information to track the progress of your package.
International Shipping
a. Customs and Duties: For international orders, customs duties, taxes, and other fees may be applicable upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
b. Delivery Time: International shipments may take longer to arrive due to customs clearance procedures. The estimated delivery time for international orders will be provided during checkout.
Delivery Issues
a. Undeliverable Packages: If a package is undeliverable due to an incorrect address or other issues, the package may be returned to us. In such cases, additional shipping fees may apply for reshipment.
b. Lost or Stolen Packages: Rebel.lk is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure someone is available to receive the package or provide a secure delivery location.
Contact Us
If you have any questions or concerns regarding our shipping policy, please contact our customer service team at sales@rebel.lk. We are here to assist you and provide information about your order’s shipment status.
Thank you for shopping with Rebel.lk!
